Product Support

We are committed to providing excellent customer service & product support.

Our product support starts with sales technical assistance and continues through order fulfillment, product delivery, commissioning, warranty and beyond.

For sales questions, email sales@saidrives.com

For order related inquiries, email customerservice@saidrives.com

For commissioning or product support, email support@saidrives.com

Alternatively call 281.516.3130

Product Questions

To help us provide prompt support, please have the following information to hand:

• Purchase order number, SAI job number or drawing number
• Product make, model and serial number
• Error code (if any)
• Any troubleshooting steps performed

Support Resources

For product brochures, user guides, software downloads & data sheets click link below.

Frequently Asked Questions

How to size a VFD - Low overload vs High Overload

How to size a VFD to motor?

VFDs are current rated devices that are sized based on the amount of current they can provide to the motor. VFD's are typically listed with horsepower (HP) and current rating (Ampres) for both their normal and heavy duty load profile.  It is therefore important to confirm the loal profile of the intended application to correctly size a drive.

The load profile is essentially the starting power required to overcome the static inertia. A fan is an example of low overload, when the fan starts, it has low air resitance but as the fan increases in speed the resistant increases and the load does too. A full displacement pump is a good example of a heavy duty load application as the motor pump must overcome the full displament from a cold start.

Low Overload Duty rating for applications in which the torque requirements drop along with the speed, such as centrifugal fans, pumps and blower.  These loads are typically easier to start (low starting current) and the torque requirements increase substantially with an increase in motor speed.  The typical horsepower ratings displayed for the SAI Drive Solutions packaged VFDs are shown as Low Overload, Variable Torque. As the majority of VFD motor loads used in industry are variable torque loads SAI typically quotes HP sizes based on low overload profiles. These HP ratings can be found under the “low overload” rating of the drive. If a High Overload load profile is required then the selection of the device shall be found under the “high overload” rating. SAI will not be held responsible for improper drive selection.

High Overload Duty rating for applications in which the torque requirements are constant throughout the speed range and include such loads as conveyers, extruders, mixers and full displacement pumps and compressors. These loads are typically harder to start thus with a higher starting current. The current and torque will remain high throughout the motor speed range.

VFD Terminology

• VFD
  • Variable Frequency Drive also known as
  • Variable Speed Control
  • Adjustable Speed Device
• HazLoc
  • Hazardous Location Area, given a classified / rated area such as Class I Division 1 Grps A, B, C, D @ temp code T5. This means hazardous gases are present all the time, with a composition of A, B, C, D gases (see HazLoc table) based on an ignition temperature of T5 (see temperature code table)